PRIVACY POLICY
Last modified: October 4, 2023
At SHPMNT, we are committed to protecting your privacy and providing you with a safe and enjoyable experience when using our apps. This privacy policy explains how we collect, use, and share your personal information when you use our apps and any other services that SHPMNT may offer.
We understand that the photos you take, those you share with your friends and your information, are personal and important to you, and we take great care to ensure that your information is protected.
We are committed to complying with all relevant privacy laws, including the General Data Protection Regulation (GDPR). This means that we will only collect, use, and share your personal information in ways that are necessary for providing our services and that are consistent with your rights under the GDPR.
We encourage you to read this privacy policy carefully to understand how we collect, use, and share your personal information when you use our app. If you have any questions or concerns, please do not hesitate to contact us at m@shpmnt.app.
Important information
Before you read on, we would like to highlight important information.
When you use our services you share information with SHPMNT, who is also the data controller and responsible for processing your data.
To create your account we only require a name, birthday and phone number. The name is used to identify you, your birthday ensures you’re old enough to use the app, and your phone number is used to authenticate your account. If you get a different phone number, let us know so we can port your account.
Your account profile information is public to make it easy to find friends and connect with others.
In order to provide the services to you we need to access and store your camera data when used in the app to ensure the optimal experience within any app in the SHPMNT ecosystem. None of this information will be sold to third parties.
In order to offer our services we may need to transfer your information to third parties based outside the EU. More information can be found in the section How we share information and Transfer outside of the European Union.
You can always email us at m@shpmnt.app if you have questions about our Privacy Policy, if you want access to your data, if you want us to correct your data, or if you want us to delete it.
We have a data deletion and retention policy in place that details how long we store your information. As a general rule, we store the information we collect as long as you are actively using the apps from SHPMNT in which you have an account. If you haven’t opened or used the app for more than 12 months we will delete your account. For details, have a look at the "How long we keep your information" section.
If you’re based in the EU, you can always file a complaint with the supervisory authority in your Member State. For example, if you’re based in France you can file a complaint with the CNIL.
You have the right to provide us with instructions on how to handle the deletion and retention of your personal data after your death.
Information we collect
There are three categories of information we collect:
Information you provide
Information we may get when you use SHPMNT mobile applications
Information we collect from third parties
Information you provide
When you interact with our services, we collect information that you choose to share with us.
Registration. When you register through the app you provide us with a name and last name, birthday and phone number. During registration we will send you a verification code via text message which will enable us to verify your account (we find it easier and more secure than remembering a password).
Profile picture. If you want, you may also add a profile picture to make it easier and more fun to interact with your friends. Of course, you're free to change your photo anytime you’d like: just go to Settings in the app. Profile pictures on SHPMNT use Apple’s TrueDepth API in order to generate the video of your face. We do not collect nor do we store any TrueDepth data, only the resulting video.
Address book. We also allow you to share your address book to easily find friends that are already active on this app. Sharing your address book also makes it easy to invite friends to SHPMNT's apps. Note that we only upload the phone numbers of your contacts (not their names!) and all data is salted ’n hashed. That’s a technical way of saying we keep address book data secure in a scrambled kind of way so even we can’t make a lot of sense of it.
Communications. You also provide us with any other information you send through our services, such as messages, images, videos, emojis and other media to your friends. We also keep track of metadata of communications, such as the time and date when you sent messages.
Media. You provide media created and used during your time in SHPMNT apps such as pictures, videos, photos and more.
Support. Information you provide to our support (m@shpmnt.app).
Information we may get from your usage
When you use our services, we collect information about how you use those services so we can provide you with a better experience. Here are some examples:
Usage information. We collect information with regard to your activity on this app. For example, how you communicate with your friends: names, how many pictures you take in a day, search results when you look for friends, when you take a screenshot, and so on. This helps us understand what you like and how we can improve!
Device information. We collect a variety of device-specific information, the BSSIDs of wifi terminals, as well as the SSIDs (basically, the address of any WiFi routers you’re connected to) but only in a temporary manner and for statistical purposes, whether or not headphones are connected, phone name, phone hardware model, operating system version, your phone’s advertising identifier, unique application identifiers, unique device identifiers, phone language, wireless network names, IP addresses, and general mobile network information (including the mobile phone number). This helps us protect your security, fix bugs, and improve the precision of your positions, for example.
Information we collect from third parties
We may obtain information from other companies that are owned or operated by us—or any other third-party sources—and combine that with the information we normally collect through our services. For example, we may obtain information from third parties to help identify points of interest.
How we use information
Our main goal is to offer the best possible social apps. Specifically, we may use your information to…
Develop, operate, improve, deliver, maintain, and protect our services.
Send you communications, including by email. For example, we may use email to respond to direct support inquiries or contact you to check if you enjoy using our apps.
Create statistical studies and monitor and analyze trends. For example:
Statistical studies. Creating statistical studies on an anonymized basis. We will never disclose your identity. Not even your name. For example, we may look for groups of users with similar movement patterns or habits to see if we can improve the user experience on the app.
Registration statistics. Determining which groups (e.g. country, users of different phone types, operating systems, etc.) are statistically relevant to the different studies that SHPMNT conducts on an aggregate basis.
Movements over time. Measuring and analyzing the movements of users over time. For example, by studying your weekly habits, we can guess how long your commute will be.
Enhance the safety and security of our products and services, for example by detecting and preventing excessive friend requests. Not once has some said they love to be spammed.
Assess the success rate of our marketing campaigns, for example to see if you installed our app after seeing an ad for it on another platform.
Send you push notifications to get updates when friends accept your requests, comments, and some other important news. Of course, if you don't want to receive push notifications, just turn them off in the Settings or look at the app's Notification preferences.
Verify your identity to prevent fraud or other unauthorized or illegal activity.
Enforce our Terms of Service and other usage policies.
Store some information locally on your device, so that you can open the app and view content faster.
Bases for using your information
As an EU based company, we are only allowed to use your personal information when certain conditions apply. These conditions are called “legal bases” and, at SHPMNT, we typically rely on one of four:
Contract. One reason we might use your information is because it’s necessary to provide our services to you as described in our Terms of Service. Because SHPMNT's apps may use your camera, we need to access and store the data from said sources, to offer you our Services. Our apps simply don't work to their fullest potential without this information. Further, a lot of the social features on this app form an integral part of the service.
Legitimate interest. Another reason we might use your information is because we have a legitimate interest in doing so. For example, we need to use your information to provide and improve our services, including protecting your account, delivering SHPMNT’s services, providing customer support, and helping you find friends. An important point to understand about legitimate interest is that our interests don’t outweigh your right to privacy. So we only rely on legitimate interest when we think the way we are using your data doesn’t significantly impact your privacy or would be expected by you, or there is a good reason to do so.
Consent. In some cases we may ask for consent to use your information for specific purposes. If we do, we’ll make sure you can revoke your consent in our services or through your device permissions. Even if we’re not relying on consent to use your information, we may ask you for permission to access data like contacts via your device permissions.
Legal obligation. We may be required to use your personal information to comply with the law, like when we respond to valid legal processes or need to take action to protect our users.
How we share information
We may share your information in the following ways:
With other users within SHPMNT's apps. Specifically, we may share the following information:
Information about you, such as your name, friend list, number of friends and profile picture. So when you create your profile, remember it’s public and can be viewed by the community in the app.
Information about how you have interacted with the service such as the day you joined.
When you are sending a friend request, profile name, friends you have in common, and in some cases the school or work you share, so the receiver can make a better decision on whether or not to accept the friend request.
Any other information you have consented for us to share. For example, when you let us access your device’s address book, we may share information about you with other users who have your name and phone number in their device’s address book.
With our affiliates. That means that we may share information with entities within the SHPMNT family of companies.
With third parties. Specifically:
With service providers and partners. We may share information about you with service providers who perform services on our behalf and business partners that provide services and functionality, including partners who show SHPMNT's apps ads on their platforms.
With third parties for legal reasons. We may share information about you if we reasonably believe that disclosing the information is needed to:
Comply with any valid legal process, governmental request, or applicable law, rule, or regulation.
Investigate, remedy, or enforce potential Terms of Service violations.
Protect the rights, property, and safety of us, our users, or others.
Detect and resolve any fraud or security concerns.
Other third parties. We may also share aggregated, non-personally identifiable or de-identified information.
With third parties as part of a merger or acquisition. If SHPMNT gets involved in a merger, asset sale, stock sale, share sale, financing, liquidation or bankruptcy, or acquisition of all or some portion of our business to another company, we may share your information with that company before and after the transaction closes. Things like this can happen in the wild world of tech!
Also be aware that your friends may take screenshots of the app and/or share some information about their interactions with you.
Third-Party Content and Integrations
Our services may also contain third-party links and include third-party integrations. Through these links and third-party integrations, you may be providing information (including personal information) directly to the third party, us, or both. You acknowledge and agree that we are not responsible for how those third parties collect or use your information. As always, we encourage you to review the privacy policies of every third-party service that you visit or use, including those third parties you interact with through our services.
How long we keep your information
We store your information as long as necessary and as long as you’re a user of our service. We have different retention protocols in place depending on the information. As a general rule, we store the information we collect as long as you are actively using SHPMNT's apps and in some cases, we only store information for a short period of time. If you haven’t opened or used the app for more than 12 months we will delete your account and the associated data. Don’t want us to delete your data? Don’t worry, we won’t remove data if you’re still using the app. Note that we aggregate or anonymize information for certain purposes such as data analytics. Once we've anonymized the data we retain it indefinitely.
The following data is stored as long as you are actively using a SHPMNT app:
Your name, and phone number
Your age
Encrypted elements from your address book
Friend requests and friend list
Your written texts and images
Your device and usage information
Of course, we also respect your requests for account deletion. The following section, Control over your information, provides more information on how to delete your account.
As a basic principle, we only keep the data we need to provide you with our services.
Control over your information
It is very important to us that you have control over your information! Here are some ways we establish just that:
Access. We strive to let you access and update most of the personal information that we have about you. Most of this can be done in the profile section of the app. If you need to access, update, or delete any other personal information that we may have, you can contact m@shpmnt.app. Note however that, we may ask you to verify your identity or provide additional information before we can provide access to your information.
Correct. You can also request us to correct your data if there is incorrect information.
Deletion. You can easily delete information in the application, for example any messages you’ve sent (including media like images and videos) or friends you’ve added. If you want to delete your history, you can do this by deleting your account.
Account deletion. We don’t like seeing you leave us but if, for some reason, you want to delete your account you can always contact us at m@shpmnt.app to request account deletion.
Account un-deletion. If you’ve asked us to delete your account…and then you changed your mind and totally want it back you will have up to 30 days to restore your account before we delete your information from our servers. During this period, your account will not be visible to other users.
Right to object. You have the right to object to our use of your information. For some types of data, you can simply delete it from the app and it won’t be processed anymore. For other types of data that are crucial to the functioning of SHPMNT's apps, you can delete your account to stop us from processing your information. This can be done from within the app, or you can drop a note to m@shpmnt.app and we can talk you through the process.
Transfers outside the European Union
We would like to draw your attention to the fact that if your friends are outside the European Union, your information will be available to them. Similar to our transfer of your data to third parties as described in How we share information, your data may be transferred and be accessible to third parties and users outside of the European Union, including to countries that may not have the same level of protection of your information as those within the European Union. Whenever we share your information outside the European Union with third parties we make sure adequate mechanisms are in place to protect your data, such as the Standard Contractual Clauses. We have included more details in the list below:
Data analytics: Type of data: App usage data:technical information and user interactions, Country: U.S., Recipient: Data analytics providers, Transfer Mechanism: Standard Contractual Clauses
Support: Type of data: Messages from users, Country: U.S., Recipient: Support provider, Transfer Mechanism: Standard Contractual Clauses
Data storage: Type of data: All user data, Country: U.S., Recipient: Cloud storage provider, Transfer Mechanism: Standard Contractual Clauses
Internal communication: Type of data: Texts and images, Country: U.S., Recipient: Chat provider, Transfer Mechanism: Standard Contractual Clauses
Account Login and Verification: Type of data: Phone number, Country: U.S., Recipient: SMS Provider, Transfer Mechanism: Standard Contractual Clauses
We’re happy to answer any questions you may have about data sharing to countries outside the European Union. If you do have any questions let us know at m@shpmnt.app.
Complaints? If you’re based in the EU, you can always file a complaint with the supervisory authority in your Member State. For example, if you’re based in France you can file a complaint with the CNIL.
Children
Our services are not intended for—and we don’t direct them to—anyone under 13. And that’s why we do not knowingly collect personal information from anyone under 13. Additionally, you must be old enough to consent to the processing of your information in your country.
Revisions to the Privacy Policy
We may change this Privacy Policy from time to time. When we do, we’ll let you know one way or another. Sometimes, we’ll let you know by revising the date at the top of the Privacy Policy (which is available on our website and in our app). Other times—especially if there is a major change—we’ll provide you with additional notice, such as adding a statement to our websites’ homepages or providing you with an in-app notification.
That’s all for now
If you have any questions feel free to let us know at m@shpmnt.app or reach out to our data protection officer at dpo at SHPMNT m@shpmnt.app - they love to read emails so don't be shy.